Returns & Exchanges

At Vosges Haut-Chocolat, we take pride in our artisanal creations and want you to be completely satisfied with your luxury chocolate experience. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our high quality standards.

Return Process

• 1.
  Contact Concierge

  Email our Chocolate Concierge team within 48 hours of delivery at [email protected] with your order number and details about the issue.

• 2.
  Provide Documentation

  Include clear photographs of the damaged product and the original shipping packaging to help us improve our transit protocols.

• 3.
  Review Process

  Our quality assurance team will review your claim within 1-2 business days to determine the best resolution, such as a reshipment or a credit.

• 4.
  Resolution

  Once approved, a replacement order will be expedited to your address, or a refund will be issued to your original form of payment.